Overview: To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your Mission: – Provide excellent service through continued commitment to our service values and standards. – To know and achieve your, and the store’s daily, monthly and annual sales targets. – Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI’s. – Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. – Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. – Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. – Understand all policies, procedures and compliance. – To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. – Presentation must be in line with company’s uniform and grooming standards. – Understand and align with PCI compliance policy and regulations, consistently. – Adheres to Security and Health and Safety regulations. – To replenish stock and maintain high standards of merchandise and product presentation. – Maintain your designated ‘area of pride’ – Support the store with cycle counts and during bi annual inventories – Support with the processing of shipments and transfers, in line with the relevant procedures. – Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
Your Talent: – Sales Experience and within a luxury brand. – Experience in a customer service role with face-to-face customer contact. – Ability to adapt to frequent change and a high-pressure environment – Ability to initiate contact and communication effectively – Motivated by being a great teammate with a common goal – Excellent communication skills and other languages (Cantonese, Mandarin, Russian, Spanish, Arabic) are helpful – Strong Clienteling skills and experience.