Leading retail brand, who are rapidly growing, requires a Cantonese & Mandarin speaking Customer Care Assistant. This role is ideal for someone who is customer focused, a problem solver and understands the importance of organisation. This role will require you to work cross functionally and maintain and foster customer relationships as well as relationships across the wider team. Responsibilities: First point of contact for customers.
Responding to all customer enquiries within four hours. Dealing with all customers enquires, chasing deliveries, managing faulty returns/ replacements. Handling all customer complaints. Ensuring customers are updated effectively.
Logging any customer feedback that impacts other departments. Commination with customer through various channels including email, telephone and LiveChat. SKILLS & COMPETENCIES You will be fluent in Cantonese, Mandarin and English, both written and oral, and will have 1 years’ experience within customer care is essential. You will have the ability to display clear and positive communication skills both written and verbal and be initiative and proven track record of having solved problems successfully.
We are looking for two part time customer care agents with specialist language skills, please see the below details; This is a part-time role, 24 hours a week (3 days), with the look to go perm as their APAC region grows. Beneficial if you have knowledge of the APAP regions. If you do not hear from me within 7 days, please understand on this occasion, your cv hasn’t been successful.
Source: Cantonese Jobs | Indeed.co.uk