The Role: Mandarin Speaking – Senior Sales Consultant To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPIs Responsibilities and Accountabilities: To maintain sales targets on the project in accordance with the business forecast and budget To ensure compliance with Sales Department processes, procedures and reporting Act in accordance with company Culture and Values of ‘Our Vision’ commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live Qualifying enquiries and booking and confirming appointments within 5 developments sites Dealing and supporting agents, introducers to close deals, building and maintain relationships. Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers. Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with.
Create and maintain rewarding relationships with all customers; face to face, on the phone, by email Provide exceptional customer service to all you come into contact with proactively manage every customer so each customer is more than very satisfied with the service they receive represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels Manage and check all documentation required to ensure consumer code compliance. To liaise with the project and customer service departments as required Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments. Technical Competencies: Experience of similar residential schemes or property industry is required IT literate with using Microsoft office, Outlook, Excel Comfortable with conducting virtual appointments for the development via Zoom and alterative applications Mandarin ( and Cantonese ) Speaking Strong interpersonal skills and presentation skills Person Specification: Proactive, self-driven, results-oriented with a positive outlook Having the right attitude, transparency High degree of personal loyalty & integrity Keen to deliver exceptional customer service Flexible and reliable Credible, and comfortable in dealing with a wide variety of stakeholders Reliable, tolerant, and determined Team player Empathic communicator, able to see things from the other person’s point of view Well-presented and business like The Package Salary: OTE 65/70k Working Hours: Monday to Friday 9:00am – 5:30pm *The candidate will be required to work on the weekend as well on a rota system basis* East London based Holiday entitlement Pension scheme Excellent career progression
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