Hub Manager – Croydon Ministry of Justice

  • Full Time
  • Permanent
  • Anywhere

Do you want to be a part of making a difference to ex-offender’s lives and the communities they live in. Do you have experience of people management including supporting, mentoring, and coaching and developing an individual. Consider the role of Hub Manager at Reed in Partnership. Location:  Croydon Salary:   40,000 Full time, Permanent (Mon – Fri) We are on a mission to be the partner of choice for developing people and their communities.

Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. This role will specifically be working on our Ministry of Justice Activity Hubs programme, where we will support offenders immediately upon their release from custody on licence. What the job is about An Activity Hub Manager leads a team, which includes, Support Workers, an Activity Co-Ordinator, and an Administrator in the provision of services to support programme participants who are serving a community sentence or on licence from prison. The aims of the programme are to increase engagement with mainstream services, address barriers to employment, training, and education; and encourage participation in activities to assist participants to lead law abiding lives.

The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s). The Hub manager will be responsible for the teams’ strict adherence to quality targets and guidelines in accordance with the programme obligations and Reed in Partnership process.   Hub Management:  The Activity Hub Manager takes the lead on establishing and maintaining a rehabilitative culture within the hub. Ensuring it is a genuinely welcoming, engaging, and safe environment for all participants and staff.

People motivation, coaching and development:  The Activity Hub Manager ensures the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the participant journey towards desisting from offending. Performance Management and delivery:  The Activity Hub Manager manages the team to focus on all elements of the participant journey, identifying and overcoming blocks, obstacle, or inefficiencies in the process through observation and analysis, ensuring that performance targets are exceeded. External relationships and stakeholder management:  The Activity Hub Manager ensures that their team maintains constructive and effective internal relationships with other functions and departments and a positive set of relationships with fund holders, referral sources, partner organisations and political stakeholders in the wider community. Finance and facilities:  The Activity Hub Manager is responsible for ensuring the financial resources and facilities of their sites are maintained in good order.

Quality and continuous improvement: The Activity Hub Manager contributes constructively to the overall development of our service delivery, suggesting and making improvements continually to enhance productivity, the customer service experience and the quality of our claims and customer outcomes. Safeguarding & Risk Management The Activity Hub Manager will be the Designated Safeguarding Person (DSP) for the services falling within their responsibilities. They will have a delegated responsibility for dealing with, and leading on, safeguarding issues within the business, providing advice and support to Co-Members, and working with a range of other agencies. Skills, Experience and Attributes Essential Attainments: The Activity Hub Manager should have sufficient, current knowledge of the reducing reoffending pathways: accommodation; health; finance, benefit and debt; relationships; attitudes, thinking and behaviour; education, training and employment; substance misuse; domestic abuse; and sex work.

Experience of working in the sector. A personal track record of working towards and achieving targets (minimum 1-year experience). Experience of people management including supporting, mentoring, and coaching and developing an individual. Educational attainment of either a degree or equivalent or alternatively A-Level or equivalent attainment plus at least 2 years of high-quality line management experience in a target orientated business environment A minimum of 2 A-Levels or an equivalent Level 3 Diploma.

GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage Desirable Attainments: Knowledge of the agencies working in the offender and rehabilitation delivery landscape Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science. Relevant qualifications would include Diploma in Probation Practice, Information Advice and Guidance NVQs (Levels 3 or 4) ERS, Brokerage Standard, Training Qualification such as C7G 7304, Social Work qualifications or qualifications relating to welfare to work/work with the specific client groups this role will involve.

Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian, and Greek. (Dependent on programme). Essential Criteria: Leadership attributes and skills including, Judgment and Decision Making, Relationship and Stakeholder Management,…

Source: Cantonese Jobs | Indeed.co.uk