A well-established international banking group based in central London is seeking an experienced Customer Service Supervisor with fluent Cantonese language skills to join their team. Working in-branch, you will be responsible for assisting the Customer Service Manager with overseeing the day-to-day customer service operations of the branch, ensuring an excellent service is delivered to customers at all times. If you come from a retail banking background with good KYC experience, strong leadership skills and can speak Cantonese fluently, please read on. Duties to include: Leading a team of cashiers, providing support, direction, coaching and coordination Training new starters Assist with appraisals and monitor the team’s performance Liaising with and supporting department heads within retail banking to ensure the retail function operates smoothly and a seamless service is delivered to customers Ensuring that compliance processes, regulatory requirements and internal standards are followed Monitoring, developing and reviewing operational procedures Ensuring end of day cash reconciliation is completed with cashiers Providing cashier cover when needed Reviewing transactions for accuracy Producing monthly reports Assist with or oversee projects As a Customer Service Supervisor, your skills and qualifications will include: Proven experience in retail banking A background of supervising staff in a customer facing role, where high standards of customer service are paramount A broad knowledge of banking products, services and regulations Excellent verbal and written communication skills in English and Cantonese Excellent problem-solving skills To be considered for this new role, candidates must have a strong retail banking background (with supervisory duties), possess a strong knowledge of relevant retail banking products and services.
Candidates must be fluent in Cantonese. This vacancy is being advertised by Montpellier Resourcing Limited. The services advertised by Montpellier Resourcing Limited are those of an Employment Agency.
Source: Cantonese Jobs | Indeed.co.uk