Customer Service Officer(HK Night Shift; WFH)


A pet insurance start-up in HK

Customer Service Officer(Night Shift; Welcome HKers in UK)

全職 | Shift Duty | Flexible
Negotiable(月薪) | 觀塘區, 在家工作, 其他 | 行銷,客戶服務及商務發展 Sales, CS & Business Devpt

This role is critical to our company’s mission, as you will be the main point of contact for our customers and provide world class customer service
Communicate with customers via social media, email, chat and phone
Provide accurate product/marketing/account information to customers to resolve their issues
Set up processes for assembling customers feedback and communicating this with our product team to improve user experience
Help write educational content and FAQ sections
Provide support to other teams, including claims, policy admin, account management and product development
Non-Selling and no cold/warm call required
5-day week, Night and Holidays shift is required, flexible working hours and location
After having the on-the-job-training, you can work from home during night shifts.

Have working experience in customer support or customer-facing role
Experience in General insurance industry or passed IIQE paper 1 & 2 will be an advantage
Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
Excellent written manners in both English and Chinese
PC literate and able to type fast in both English and Traditional Chinese
Well organized and good time management skills. Ability to streamline processes and prioritize issues, support multiple tasks and be responsive
Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn – Self-starter and a good team player. Curious and interested in technology and new products
Bonus: more experienced candidates will be considered as Manager, Customer Care
High school certification or above, university degree preferred. Fresh graduates are also welcome

What can you expect from us?
Competitive salary and equity package in a fast-growing start-up
An entrepreneurial, international and highly motivated team with a flat hierarchy
Great working atmosphere in a supportive and fast-paced environment
A team that will constantly challenge you and help you reach your highest potential


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