Fluent in speaking Mandarin and English International Bank have an exciting opening for someone with fluent Cantonese and a customer services background This is a 12 month contract Position Summary: To answer E-banking hotline calls and respond to customer enquiries both over the phone and by email. To deal with Cyberbanking and Debit card related requests and instructions. To provide customers with product and service information To process forms, applications and instruction To identify and escalate priority issues To provide quality customer services To recognise customers’ needs and develop new business for the Bank Position Accountabilities: Process To accurately complete or input data and made amendment on screen and records. To maintain Clear Desk policy.
To keep clear records of transactions/processes. To exercise due diligence and care in handling transactions. Customer To have full understanding of the products and services before selling it to customers. Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
To ensure customers made aware of all the product details by signing the agreement. Resolve customers’ queries/concerns/complaints and provide relevant information and support. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Job Knowledge Previous experience within call centre or card operations environment preferred.
Cantonese Jobs | Indeed.co.uk