Airline reservations agent – Mandarin or Cantonese speaker

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Airline Reservations agent – Required for this expanding airline based in the city. They are looking for an experience airline reservations agent with Amadeus knowledge who speaks Mandarin or Cantonese, office based 5 days per week Monday to Friday. Salary around 26,000 plus benefits Airline reservations agents duties -Taking reservations calls from both direct passengers and trade partners -Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build) -Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines -Daily & monthly airline sales reports and reconciliation -Providing excellent customer service both on the telephone and face-to-face -Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.

both over the phone and face-to-face -Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols -Liaising with Airlines’ local management and head office Airline reservations agents skills required -Minimum two years’ experience in an airline reservations and ticketing role -Strong Reservations, Fares & E-Ticketing experience in Amadeus -Good knowledge of MS Word, Excel and Outlook -Ability to work under pressure -Excellent telephone manner -Ability to work as part of a team -Fluent in Mandarin or Cantonese If you are interested in the above role please apply online, send your cv to or call duncan on quoting DT57434 Don’t keep a good thing to yourself We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy.

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