Customer Service Coordinator – Mandarin/ Cantonese Speaking

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Customer Service Coordinator for China Monday to Friday – 7:00 am to 3:00 pm Salary: 23,000 per annum rising to 23,500 pa following probation Excellent Benefits including non-contributory pension, 28 days holiday bank holidays, private health Can be hybrid working after training/probation period. We are looking for a customer focussed individual with excellent communication and administrative skills for a well-established organisation based in Hertfordshire. The role will focus on supporting the member centre community and co-ordinating all activities with the purpose of retaining existing Centres and members through the delivery of a high standard of customer care. The role requires the ability to multi-task, ensuring all activities, processing and turn-around times are met whilst delivering first rate customer service.

Duties will include: First line centre customer care activities through phone, email, social media and web New candidate registration and data validation Maintenance of centre data quality and integrity Certification processing Processing and distribution of Centres Hub forms Coordinate effective running of accredited assessor workshops and process all relevant documents Process Accredited approvals in line with procedures Provide administrative support to all teams across the department including support for careers related activity Suggest enhancements to the service provision to add value for members & centres and maximise member/centre interest in additional products and services Support the Centre Services Manager in the delivery of project and departmental objectives Knowledge, Skills & Experience: Fluent in English, Mandarin and Cantonese Demonstrable level of performing a high standard of customer service Excellent attention to detail with data and copy, proof reading skills Good organisational, written and verbal skills A good knowledge of office practices, administration, marketing and customer service skills and techniques Ability to establish and maintain good working relationships Able to multi-task and meet deadlines I.T. literate (MS Office and social media tools)

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